+ ACCESSORIES DONE RIGHT
|WALK AWAY WITH: An understanding of what turns on your floor for maximum
profitability, even with big-box competitors next door. |
+ BEST IDEAS PANEL
+ TURN UPSET CUSTOMERS INTO LOYAL ONES
|WALK AWAY WITH: A guide to train your entire team on positive conflict resolution techniques.|
+ LESSONS LEARNED FROM THE MASTER SERVICE ADVISOR
|WALK AWAY WITH: Golden nuggets regarding the Master Service Advisor mindset, tools and habits.|
+ SELL MORE PARTS IN-STORE AND ONLINE
MDCE dealer attendees have asked us for opportunities to dig deeper into the topics that have the greatest impact on their dealership - that's what workshops are for. These in-depth sessions are designed to provide dealers with a collaborative setting where your team can buckle down and build new processes, plans and outcomes for your business – under the guidance of an expert advisor. To sign up, you must select the workshop ticket from Monday's agenda during the registration process. Pricing is included below.
BUILD A SERVICE DREAM TEAM
In order to achieve leading customer loyalty and profitability, you must have a highly effective service team. This in-depth workshop from service pro Valerie Ziebron will look at the key human resource elements needed to create an outstanding service department. Among the topics to be covered are recruiting, interviewing, hiring, reviewing and terminating employees; management’s role in creating, communicating and driving goals, and what employees need from managers to be successful. $175 non-member/$135 member
WALK AWAY WITH: Job descriptions for service and parts employees, sample interview questions, tips for Internet recruiting, employee rewards and recognition best practices, and much more.