The MRAA announced that BoatChat, a Live Chat Support and Software Program for Marine Dealers, signed on to support MRAA by becoming the newest Premier Partner member.
“BoatChat is comitted to helping marine dealers and OEMs connect with their online guests and exceeding their expecations of how shopping for a boat should be. BoatChat was created because boat dealers don’t have the manpower to staff a chat feature on their website. Chat requires immediate response making it impossible for a boat dealer to be ready for questions on sales, service, and parts in 10 seconds or less. BoatChat trains industry dedicated chat pros, paired with advanced technology, and a boatload of dealer customized scripted answers that engage your visitors and captures their contact info. Our dealers already using the service are amazed at the number of customers that won’t fill out a form on their website but will gladly share their name, number and email address with our operators. Chat adds to the number of leads you receive from your website and doesn’t simply pull from another lead source” says Michael Chaparro, BoatChat’s Vice President of Marketing. “ We our proud to support MRAA and look forward to this relationship as a Premier Partner.”
BoatChat’s program helps marine dealers capitalize on the user-traffic that is already engaging with their websites by providing chat functionalities that allows to users to gain instant responses to the questions they my have. Additionally, the program allows dealership’s to determine if the user is a potential boat buyer, or just someone interested in the product.
“At MRAA we strive to partner with organizations that offer products and services that will benefit our retail members.” says Matt Gruhn, MRAA President. “We’re impressed with how BoatChat helps our dealers deliver a higher level of customer service by engaging their customers whether the dealership is officially open or not. We think they offer dealers the opportunity to provide a great service, almost like an extension of the dealership’s staff.”
About the Marine Retailers Association of the Americas
At the Marine Retailers Association of the Americas, we believe that for the marine industry to thrive, the retail organizations that interact with the boaters in their community must thrive. With that in mind, MRAA works to create a strong and healthy boating industry by uniting those retailers, providing them with opportunities for improvement and growth, and representing them with a powerful voice. For more information, visit MRAA.com or contact us at 763-315-8043.
BoatChat helps dealers sell more vessels by converting more of the visitors your website gets into qualified leads. Our well-trained staff, using our cutting edge live chat software and proactive chat process, creates a positive experience for users of your boat dealership website.
Our mission is to empower dealers with best in class live chat technology, and provide the professional staff you need to turn browsers into buyers. We strive to make our support service the very best and are constantly looking for new ways to give our dealers the advantage over the competition. We are dedicated to helping our clients get the highest return on investment from their websites.