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|MRAA Rewards CSI|
Any business that cares at all about the voice of the customer understands the importance of customer follow-up. This MRAA Rewards Program Package, administered by Customer Service Intelligence, Inc., offers you an outstanding opportunity to connect with your customers after they have done business with you.
Take a FREE Test-Drive of our CSI services. CSI will contact your customers and provide you with FULL REPORTS.
Get an intimate look at how your staff conducted business and whether they met your customers' expectations. Experience the power of a 3rd Party Objectivity and our CSI program.
Use this insight to improve on your systems and processes, and make your business stronger than ever!
CUSTOMER REPORT CARDAll Customer comments, complaints, urgent requests will be flagged as HOT SHEET! Exemplary comments made by customer will be flagged as WOW!
CUSTOMER SATISFACTION INDEX REPORT
Tally of answers and graph of overall CSI ratings.
INDUSTRY COMPARISON REPORT
Compare your scores against the Marine Industry.
EMPLOYEE PERFORMANCE REPORT
Track your employee’s performance with this incredible tool.
WOW SUMMARY REPORT
A monthly compilation of all of the praise you or your staff members received during our conversations with your customers. Specific employees or specific processes that your customer mentioned by name will be tallied here for your review - to help praise your staff members and give a boost to company culture/morale.
NET PROMOTER SCORE (NPS)
Pinpoint your PROMOTORS and DETRACTORS at a glance.
Summary and graph of suggestions categorized into 12 areas for easy reference
Learn what advertising campaigns are driving customers to your dealership.
Tally of months activity and reason for customers unavailability.
CSI MRAA Rewards Program offers all members to “Take a Test-Drive of our CSI services”. Call today to learn how to sign up for a free, no obligation, CSI test drive!
From More information on CSI, visit www.tellcsi.com or call 800.835.5272 (800.TELLCSI)