Intent: To assure that dealers are taking care of their staff. Employee satisfaction leads to customer satisfaction.
- An employee handbook... check!
- Branded clothing and/or name tags... check!
- Performance evaluations... check!
- Quarterly Management Review process... check!
- Process Improvement Reports... check!
As part of the Certification program, we want to make sure that your employees have the tools and resources necessary to be successful in their unique role at the dealership. The processes that you will work so hard to create and refine throughout the Certification process are only as good as the people who will execute on them daily. As most of you already know, happy and fulfilled employees tend to produce desired results and drive revenue within your business. So it is critical to take the time to check in with your employees.
So do your employees understand their job roles and responsibilities? Do they feel like their opinions and ideas are being heard? Do they have a cohesive look that makes them feel part of the team?
The intention of the Employee process ensures that your dealership is ready to take on the changes that the Certification process will bring.
Part of the Employee process is also the Employee Satisfaction Survey, but we will get into the intent of that in a later blog.