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Ask the Expert: 3 Ways to Start Turning Your Shop Inside Out
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In this first Dealer Week edition of MRAA’s Ask the Expert webinar series, dealership guru Valerie Ziebron of VRZ Consulting will get you started identifying what may be causing your customers pain so your sales and service employees can come together to move toward long-term gain. By the end, you’ll know why it’s time to turn your shop inside out and how to begin that work now.

9/16/2020
When: 09/16/2020
11 AM - 12 PM CST
Where: United States
Contact: Mickaela Hilleren
763-333-2424

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This webinar is for REGISTERED DEALER WEEK ATTENDEES only.
 
Your shop is at the heart of the customer’s boat ownership experience. As insiders of the boating community, you and your team have the ability to make ship shape a lot more than just boats and engines. That is especially important this year, given the number of first-time boaters entering the market and how fast many of them rushed into ownership.
 
In this first Dealer Week edition of MRAA’s Ask the Expert webinar series, dealership guru Valerie Ziebron of VRZ Consulting will get you started identifying what may be causing your customers pain so your sales and service employees can come together to move toward long-term gain. By the end, you’ll know why it’s time to turn your shop inside out and how to begin that work now.
 
Join MRAA at noon eastern on Wednesday, September 16 to get a sneak peek and a head start on Valerie’s upcoming Dealer Week workshop, Turn Your Shop Inside Out. You’ll learn three actions you can take immediately to prepare you to make the most of Dealer Week and put what you’ll learn to work in your dealership for maximum benefit afterward.
 
Learn How To:
  1. Measure your sales customer retention;
  2. Measure your service customer retention;
  3. And assess and energize your interdepartmental hand-offs.

8401 73rd Avenue North, Suite 71, Minneapolis, MN 55428