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Ask the Expert: 3 Ways to Begin Filling the Gaps in Your Sales Process
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In this Dealer Week edition of MRAA’s Ask the Expert webinar series, veteran dealership educators Jim Million and Bob McCann will prepare you to identify and close the gaps your customers have been experiencing during their journey to purchase. During the interview-style webinar, they will answer questions we’ve been hearing from dealers like you about the effectiveness of today’s selling strategies in these exceptionally dynamic times.

 Export to Your Calendar 9/30/2020
When: 09/30/2020
11 AM - 12 Pm CST
Where: United States
Contact: Mickaela Hilleren
763-333-2424

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This webinar is for REGISTERED DEALER WEEK ATTENDEES only.

In what is shaping up to be a stellar year of sales for most dealers, chances are that your customers have stumbled across some gaps in your sales process. That is to be expected in a whirlwind season like this one. But it can leave you and the customer with less than desirable outcomes. Now is the time to get started finding and filling those gaps.

In this Dealer Week edition of MRAA’s Ask the Expert webinar series, veteran dealership educators Jim Million and Bob McCann will prepare you to identify and close the gaps your customers have been experiencing during their journey to purchase. During the interview-style webinar, they will answer questions we’ve been hearing from dealers like you about the effectiveness of today’s selling strategies in these exceptionally dynamic times.

Join MRAA at noon eastern on Wednesday, September 30 to start preparing for Jim and Bob’s Dealer Week workshop, Fill the Gaps in Your Sales Process. By the end of this webinar, you will be ready to assess your dealership’s current sales process through the following three steps.

  1. Find and print the most recent draft of your sales process;
  2. Collect and review customer feedback on their purchase experience;
  3. Gather employees’ feedback on what works and doesn’t work with today’s customer.

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