Dealers in the Continuous Certification program recently received links to their Employee Satisfaction Surveys (ESS). The ESS process allows dealers to survey their employees anonymously to get a clearer view of the culture within their business. The dealership’s entire staff then works together to develop a process improvement plan to address any issues uncovered up by the ESS.
Dealers in the Continuous Certification program are given the entire year to complete the survey. However, those who complete the survey by Sept. 16 are eligible for the 2019 Great Dealerships to Work For Awards, which recognizes the dealers with the highest Employee Satisfaction scores.